Introduction

This privacy policy outlines how Solarvet Supplies collects, uses, and protects any personal information you provide via our website. We are committed to safeguarding your privacy and ensuring that your personal information is protected.

If we ask you to provide any information that could identify you, you can be assured it will only be used in accordance with this privacy policy.

What Information We Collect

We may collect the following personal information from you when you use our website:

  • Name
  • Address
  • Company details
  • Contact information (email address and phone number)
  • Demographic details such as postal code, country, and other location-related information
  • Payment information related to your purchase (order details)

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily provide to us. We will never sell, rent, or share your information with any third party except as necessary to fulfill your requests, such as delivering an order.

We use third-party services, including but not limited to CRMs, Meta Pixel, and Google Analytics, to improve your experience and manage the site. These services may collect anonymous data or personal information as per their privacy policies.

How We Use Your Information

We use the information you provide to:

  • Process and fulfill your orders
  • Respond to inquiries about your order or services
  • Notify you about your order status or any changes
  • Send periodic promotional emails or newsletters (with your consent)

We may also disclose your information in response to requests by law enforcement agencies or as required by law. Additionally, in cases of payment disputes, we may share personal information related to a chargeback with our payment processors or merchant bank.

Third-Party Services

In addition to using third-party apps such as CRMs, Meta Pixel, and Google Analytics, we may use other third-party applications for marketing, website analytics, or payment processing. These third-party services may collect data about your interactions with our website in accordance with their own privacy policies.

For example:

  • Google Analytics: We use Google Analytics to monitor website traffic. Google Analytics collects anonymous data about your usage of our website. You can opt-out by installing the Google Analytics opt-out browser add-on.
  • Meta Pixel: We use Meta Pixel for tracking conversions and enhancing our marketing efforts on platforms like Facebook and Instagram. Meta may collect data through their Pixel technology as per their privacy policy.
  • Payment Processors: Third-party payment gateways (like Mpesa, PayPal or credit card processors) collect and store your payment details for transaction processing.

Personal Information Protection Principles

  1. Security
    We take reasonable precautions to protect your information. When you submit sensitive data via our website, that information is encrypted using SSL (Secure Socket Layer) encryption. You can verify this by looking for a lock icon in your browser or “https” at the start of the URL. While we use encryption to protect sensitive information transmitted online, we also ensure the safety of your data offline. Only authorized employees who need the information for specific tasks (e.g., billing or customer service) have access to personally identifiable information. Our servers are stored in a secure environment.
  2. Accountability
    Solarvet Supplies is accountable for ensuring the protection of personal information in our control. This includes any information transferred to third parties for processing purposes, and we require these third parties to adhere to the same level of privacy protection as outlined in this policy.

Your Rights and Choices

  • Access to Information: You have the right to access the personal information we hold about you. You can request updates, corrections, or deletions.
  • Opt-out of Marketing: You may choose to opt-out of receiving marketing emails or promotional materials from us by following the unsubscribe instructions in each communication.
  • Cookies and Tracking: You can control cookies through your browser settings. However, disabling cookies may affect some functionality of the website.

How to Contact Us

If you have any questions or concerns about our privacy policy, or wish to access or modify your personal information, please contact us directly: